Pre-Contractual Information

(This English version is provided for convenience use only. In case of discrepancy, the original Spanish text shall prevail.)

  1. The professional activity of insurance broker firms is regulated by Royal Decree-Law 4th February, 3/2020, on urgent measures transposing various European Union directives into Spanish law in the field of private insurance, thereby guaranteeing the protection of customer’s rights.
  2. For your information and for the purposes required by law, we inform you that this insurance broker:

a) Complies with all law requirements and is registered in the Administrative Register of Insurance and Reinsurance Distributors under registration number J-2138, which you may verify on the website of the “Dirección General de Seguros y Fondos de Pensiones” dgsfp.mineco.es.

b) Holds a Professional Civil Liability insurance policy and has the legally required financial capacity, all in compliance with Article 157.1(f) and (g).¡

c) Has an outsourced customer service department responsible for handling and resolving your complaints and claims, provided by E2K GLOBAL BUSINESS SOLUTIONS, S.A. Contact details: E2K Customer Service – C/ Marzo, 23, 02002 Albacete; email: atencionalcliente@e2kglobal.com; tel.: 967 663 901.

d) The professional activity of insurance broker firms is regulated by Royal Decree-Law 4th February, 3/2020, on urgent measures transposing into Spanish law various European Union directives in the field of private insurance, thereby guaranteeing the protection of customer’s rights.

e) Has established the processing of your personal data in accordance with Article 5.1 of Organic Law 5th December, 3/2018, on the Protection of Personal Data and guarantee of digital rights.

f) Its remuneration is received solely in the form of commissions by its broking activity.

3. Insurance brokers, acting on behalf of their customers, are the only professionals authorised to advise you with the utmost independence and impartiality with respect to insurance undertakings. Therefore, the proposals we submit for your consideration are based on an objective and personalised analysis, consisting of reviewing a sufficient number of insurance contracts available on the market for the risks to be covered, so that we can make a personalised recommendation that corresponds to your request, based on an assessment aimed at securing appropriate cover for your requirements and needs.

4. The broker firm also informs the customer of the content of Article 21 of Law 50/1980, on the Insurance Contract, such that any communications sent by the intermediary to the insurer shall have the same effect as if they had been made by the policyholder directly.